Onahole Station Shipping Policy

Onahole Station Shipping Policy

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1. Privacy Protection

At Onahole Station, we prioritize your privacy throughout every step of the purchasing and shipping process:

• Discreet Packaging: All orders are shipped in plain brown or white boxes without any logos, branding, or indications of the contents inside.
• Shipping Label Description: The shipping label will display generic terms such as "Toy Figure" to ensure discretion.
• Billing Information: Credit card charges will appear under a neutral billing descriptor for added privacy.
• Return Address: The return address will not display the company name or any reference to adult-related products.

If you require special packaging (e.g., gift packaging for a birthday or to prevent accidental opening by roommate ), Please go to your shopping cart to add the gift wrapping option.

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2. Shipping Coverage & Delivery Time

We currently offer both domestic and international shipping services:

Order Processing Time:

• All orders are processed immediately to ensure the fastest possible dispatch.
• Orders placed during weekends or public holidays will be processed on the next business day if immediate courier dispatch is not available.

Delivery Time:

• Same-Day Delivery: Available in selected cities –  Toronto. Orders must be placed before the daily cut-off time (refer to your confirmation email for details).
• Standard Delivery:
  • Toronto: Eligible for same-day delivery.
  • Other regions: Estimated delivery within 2-8 business days.
• Express Delivery: Options are available for 1-day, 2-day, or 4-day delivery depending on your location.

Please note: Delivery timelines are estimates and may be impacted by factors beyond our control, such as weather delays or courier disruptions.

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3. Shipping Fees

• Shipping Within Canada (Free shipping for orders over $69)

  • ✈️ $4.99 Standard Shipping
    Delivery Time: 2–8 business days
    Best for: Customers looking for a budget-friendly option.
  • 🚚 $6.99 Same-Day Delivery (Available only in Toronto)
    Delivery Time: Same day
    Best for: Customers who need their products immediately.
  • 🚀 $9.99 Express Shipping
    Delivery Time: 2–4 business days
    Best for: Customers who want faster delivery.

   

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4. International Shipping

• Shipping to the USA & Other International Regions

  • ✈️ $15.99 International Shipping (Handled via UPS)
    Delivery Time: 1–2 weeks
    Best for: Customers requiring international delivery.

   

  Region	Shipping Method	Cost	Estimated Delivery Time	Notes
  Canada	Standard Shipping	$4.99	2–8 Days	Free on orders over $69
  	Same-Day Delivery (Toronto Only)	$6.99	Same Day (Toronto Only)	Free on orders over $69
  	Express Shipping	$9.99	2–4 Days	Faster delivery option
  USA & International	UPS Standard Shipping	$15.99	1–2 Weeks	Flat rate for all regions

   💡 Note:

  - All orders come with a tracking number (Except for same-day delivery) for real-time updates.
  - We partner with trusted carriers like UPS, Canada Post, UniUni and DHL to ensure safe and timely delivery.
  - Delivery times may vary based on location and customs clearance.

We ship to most international destinations permitted by relevant shipping regulations.

• Customs Declaration: International orders will be labeled as "Novelty Toys" to facilitate smooth customs clearance.
• Duties and Taxes: Customers are responsible for all applicable duties, taxes, and customs fees imposed by their destination country.
• Shipping Partners: All international shipments are handled by trusted carriers, including UPS, Canada Post, UniUni and DHL.

It is the customer's responsibility to ensure compliance with their country's import regulations before placing an order.

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5. Order Tracking

• Once your order is dispatched, you will receive an email confirmation containing a tracking number.
• Orders can be tracked via the respective courier's official tracking page.
• Updates on your shipment status will be sent to your registered email address.

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6. Handling Delivery Issues

While we strive to ensure every order is delivered securely, unforeseen issues may arise. Please refer to the following:

• Lost or Damaged Parcels: If your package is lost or arrives damaged, please contact our customer service team immediately.
• Incorrect Address: Any additional fees resulting from incorrect or incomplete shipping addresses will be charged to the customer.
• Undelivered Packages: If your package is returned due to non-pickup or failed delivery, you may:
  1. Request a re-shipment (additional shipping fees will apply).
  2. Request a refund (minus the original shipping cost and a 15% restocking fee).

Please note: If tracking shows your package as "Delivered," we cannot be held responsible for theft or loss after delivery.

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7. Customer Responsibility & Support

• Please ensure your shipping address is accurate and complete to avoid delays or additional fees.
• For packages shipped via "Hold At Location," recipients must present a government-issued photo ID matching the name on the order.
• If you encounter any shipping-related concerns, please contact our customer support team via email or our online contact form.

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8. Frequently Asked Questions (FAQs)

Q: Why didn’t my package arrive on time?

• Delivery delays may occur due to weather conditions or unforeseen circumstances.
• Please verify your provided address for accuracy.
• Use the tracking number provided to monitor your shipment's status in real-time.

Q: What happens if I’m not home when my package arrives?

• Couriers may leave your package in a safe location or with a neighbor.
• Orders exceeding $200 may require a signature upon delivery.

Q: What should I do if my tracking status shows "Delivered" but I haven’t received the package?

1. Check your surroundings to see if the package was left in a secure spot or received by a neighbor.
2. Contact the courier (UPS, Canada Post, UniUni and DHL) immediately for an investigation.
3. If the courier confirms delivery but cannot offer resolution, we are unable to issue refunds or replacements.

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9. Customer Support

If you have any questions or require assistance, please reach out to our customer support team:

• Email: support@onaholestation.com
• Phone: +1 (647) 879-9599

Thank you for choosing Onahole Station. We are dedicated to providing you with a seamless, private, and reliable shopping experience.