Is the packaging 100% discreet? What will my neighbors see?

Yes, absolutely. We have a strict privacy policy. Your order will arrive in a plain brown or white box with NO logos, NO branding, and NO product descriptions on the outside. The shipping label uses a generic sender name. It looks exactly like a standard package from any general retailer.

What will appear on my credit card or bank statement?

Your financial privacy is safe. Charges will appear under the neutral billing descriptor "SP 12356 CANADA". There is absolutely no mention of Onahole Station, adult toys, or the nature of your purchase on your statement.

Where do you ship from? How long does delivery take?

Unlike many competitors, we ship directly from our local warehouses in Toronto (Canada) Canada & USA: Standard delivery typically takes 2–8 business days. Toronto/GTA: We offer Same-Day Delivery for orders placed before the daily cutoff.

Are your products authentic Japanese imports?

Yes. We are an authorized retailer strictly selling 100% authentic products directly imported from top Japanese manufacturers. We guarantee that all items are genuine, body-safe, and meet Japan's high-quality standards. No knockoffs, ever.

Do you offer returns or exchanges?

Due to the intimate nature of our products and strict hygiene regulations, all sales of opened items are final. However, we offer a 7-Day Guarantee for defective items. If your product arrives damaged or has a mechanical defect, please contact us immediately for a replacement.