We provide return and exchange services. For details, please refer to our [Return/Refund Policy]

Please take photos or a short video of the defective item, along with a description, and email it to our customer service team at support@onaholestation.com. After review, we will promptly provide a return address.

Yes. Contact our customer service team at support@onaholestation.com to obtain an RMA number before returning the item, then follow the instructions to ship it back.

Minor odors from TPE materials are normal and do not affect functionality; returns are not accepted for this reason. However, if there are obvious quality defects, contact us for resolution.

We offer a 7-day after-sales guarantee. Please inspect the product upon receipt and contact us immediately if issues arise. (Content Us Now)

We currently do not offer repairs or warranties. However, if a quality issue is detected within 7 days of delivery, we will provide after-sales support.

If the return is due to product defects or incorrect shipments, we cover the cost. For returns due to personal reasons, the customer bears the shipping fee

Yes, but only if the outer packaging remains unopened. Returns for personal reasons require the customer to cover shipping costs.

Refunds are processed within 3-5 business days after we receive and inspect the returned item. Contact customer service for updates.(Content Us Now)