Onahole Station Return/Refund Policy

Onahole Station Return/Refund Policy

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1. Policy Overview

At Onahole Station, customer satisfaction and hygiene safety are our top priorities. Due to the intimate nature of our products, all sales are considered final, except in cases explicitly outlined in this policy. Please review the following guidelines carefully before initiating a return or exchange request.

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2. Eligibility for Returns and Exchanges

1. Defective Products:

   • Customers must report product defects in video by email to (support@onaholestation.com) within 7 days of receipt.
   • Upon verification, we will offer either a replacement or a full refund and cover return shipping costs.
   • Minor cosmetic imperfections, such as slight wrinkles or surface blemishes, will not be classified as defects if they do not affect product functionality.

2. Incorrect Deliveries:

   • In the event of an incorrect shipment, please notify us within 7 days of receiving the order.
   • Only unopened and undamaged products in their original packaging will be eligible for replacement.

3. Non-Returnable Items:

   • Opened or used items, including condoms, lubricants, onaholes, and other consumables, are non-returnable.
   • Products removed from their protective packaging are not eligible for return, even if unused.

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3. Pre-Order Cancellation Policy

• Cancellations made before the designated cutoff date will qualify for a full refund.
• Cancellations after the cutoff date will be refunded as 50% cash and 50% store credit.
• Any bonus points or promotional credits earned from pre-orders will be revoked upon cancellation.

Example: If a pre-order valued at $100 is canceled after the cutoff date, $50 will be refunded in cash, and $50 will be issued as store credit.

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4. Bundled Items Policy

• Bundled products must be returned as a complete set in their original, unopened packaging.
• Partial refunds or exchanges for individual items within a bundle will not be accepted.

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5. Return Process (RMA Procedure)

To ensure efficient handling of returns, customers must adhere to the following process:

1. Authorization Required:

   • Contact our Customer Support Team (support@onaholestation.com) to obtain a Return Merchandise Authorization (RMA) number.
   • Unauthorized returns without an RMA number will be refused upon receipt.

2. Packaging and Shipping:

   • Ensure the product is securely packaged in its original packaging to prevent damage during transit.
   • The RMA number must be clearly marked on the return label.
   • Use a traceable and insured shipping method for all returns.

3. Shipping Responsibility:

   • For defective products, return shipping costs will be covered by Onahole Station.
   • For non-defective products, return shipping costs must be borne by the customer.

4. Return Window:

   • Approved returns must be shipped within 7 days of RMA approval.
   • Items returned without original packaging will not qualify for a refund.

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6. International Returns

• International customers are responsible for both return shipping costs and replacement shipping fees.
• Customs duties, taxes, and any additional fees associated with international returns must be covered by the customer.
• Processing international returns may require additional time depending on logistics and manufacturer coordination.

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7. Refund Policy

• Refunds will be processed after returned items are received and inspected.
• Refund amounts will exclude the original shipping fees, return shipping costs, and a 15% restocking fee where applicable.
• If the order was partially or fully paid using Gift Cards or Bonus Points, those amounts will be refunded in their original payment format.
• In cases where free shipping promotions were applied, the actual shipping cost will be deducted from the refund.

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8. Customer Responsibility

• Customers must ensure all address details are accurate and complete to prevent delivery issues.
• All returns must utilize a traceable and insured shipping service.
• Unauthorized returns or packages without an RMA number will be refused and returned to the sender at their cost.

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9. Limitations and Exceptions

• Products exhibiting minor cosmetic blemishes that do not affect their intended use will not be considered defective.
• Refunds or replacements will not be processed for products that fail to meet the eligibility requirements outlined in this policy.

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10. Frequently Asked Questions (FAQs)

Q: What should I do if my product is defective?
A: Report the issue within 7 days of receipt, providing clear photo or video evidence. Once verified, we will arrange for a replacement or refund and cover return shipping costs.

Q: Can I return an opened product?
A: No. For hygiene and safety reasons, opened or used products are non-returnable, unless verified as defective.

Q: What happens if I cancel a pre-order?
A: Cancellations made before the cutoff date receive a full refund. After the cutoff date, refunds are issued as 50% cash and 50% store credit.

Q: Who is responsible for return shipping costs?
A: For defective products, we will cover return shipping costs. For non-defective products, customers are responsible for all return shipping fees.

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11. Customer Support

For further assistance regarding returns, exchanges, or refund-related inquiries, please contact our support team:

• Email: support@onaholestation.com
• Phone: +1 (647) 879-9599

Thank you for choosing Onahole Station. We are committed to delivering exceptional service and ensuring your satisfaction at every step.