Onahole Station Return/Refund Policy

Onahole Station Return/Refund Policy

---

1. Policy Overview

At Onahole Station, your satisfaction and hygiene are super important to us. Because of the personal nature of these products, all sales are final unless specifically stated otherwise in this policy. Take a moment to read through these guidelines before asking for a return or exchange.

---

2. Eligibility for Returns and Exchanges

1. Defective Products:

   • If your product has a defect, send a video to support@onaholestation.com) within 7 days of delivery. This helps us quickly assess the problem.
   • Once we confirm the defect, we'll offer a replacement or a full refund and we'll pay for return shipping.
   • Small cosmetic issues like tiny wrinkles or surface marks that don't affect how the product works aren't considered defects.

2. Incorrect Deliveries:

   • If we sent you the wrong item, let us know within 7 days of delivery.
   • We can only replace unopened and undamaged products that are still in their original packaging.

3. Non-Returnable Items:

   • Opened, used, or consumable items like condoms, lubricants, onaholes can't be returned.
   • Even if unused, products taken out of their protective packaging can't be returned.

---

3. Pre-Order Cancellation Policy

• Cancel before the cutoff date for a full refund.
• Cancel after the cutoff date for 50% cash back and 50% store credit.
• Bonus points or promotional credits from pre-orders are cancelled if you cancel the order.

Example: A $100 pre-order cancelled after the cutoff gets $50 cash and $50 store credit.

---

4. Bundled Items Policy

• Bundled items must be returned as a whole, unopened, and in their original packaging.
• No partial refunds or exchanges for individual items in a bundle.

---

5. Return Process (RMA Procedure)

For smooth returns, follow these steps:

1. Authorization Required:

   • Contact Customer Support (support@onaholestation.com)) for a Return Merchandise Authorization (RMA) number. You need this!
   • Returns without an RMA number will be rejected.

2. Packaging and Shipping:

   • Pack the product securely in its original packaging to prevent damage.
   • Clearly write your RMA number on the return label.
   • Use a trackable and insured shipping method.

3. Shipping Responsibility:

   • We pay return shipping for defective products.
   • You pay return shipping for non-defective products.

4. Return Window:

   • Ship approved returns within 7 days of RMA approval.
   • No refunds for items without original packaging.

---

6. International Returns

• International customers pay for return and replacement shipping.
• You're also responsible for any customs fees or taxes.
• International returns may take longer to process.

---

7. Refund Policy

• Refunds are processed after we receive and inspect the return.
• Refunds don't include original shipping, return shipping, or a 15% restocking fee (if applicable).
• Refunds for Gift Cards or Bonus Points will be given back in the same way you paid.
• If you got free shipping, we'll deduct the actual shipping cost from your refund.

---

8. Customer Responsibility

• Double-check your address for accuracy.
• Always use a trackable and insured shipping service for returns.
• Unauthorized returns (no RMA number) will be sent back to you at your expense.

---

9. Limitations and Exceptions

• Minor cosmetic issues that don't affect use aren't considered defects.
• No refunds or replacements for products that don't meet these guidelines.

---

10. Frequently Asked Questions (FAQs)

Q: My product is defective. What now?
A: Report it within 7 days with clear photos or a video. We'll sort out a replacement or refund and cover return shipping.

Q: Can I return an opened product?
A: Nope. Opened or used products are non-returnable (unless they're defective).

Q: What if I cancel a pre-order?
A: Full refund before the cutoff, 50% cash/50% store credit after.

Q: Who pays for return shipping?
A: We cover it for defective products. You pay for non-defective returns.

---

11. Customer Support

Need help with returns, exchanges, or refunds? Contact us:

• Email: support@onaholestation.com

• Phone: +1 (647) 879-9599

Thanks for choosing Onahole Station! We're here to make sure you're happy with your experience.